· The types of information we collect and why we collect it
· How we use that information and the practical steps we take to safeguard such information against unauthorised or accidental access, processing, erasure, loss or use
· The choices we offer, including how to access and update information
Types of information we collect and why we collect it
Information you give to us. We collect personal data with a view to optimising the experience of all of our users. As a user of our services, you will be asked to disclose personal data which can be used to identify you. This may include, for example, your name, date of birth, gender, country of residence, nationality, phone number, email address, photo(s), payment and authentication information (such as your credit or debit card number(s) and other card information), billing address, or other information necessary to enable or facilitate your use of our services.
Information we get from your use of our services. We collect activity information generated by your use of our services. This may include, for example, your [search history], purchasing history, travel history, communications and interactions with other users, Internet protocol address, the content you view or engage with, information about the people you interact with, the URL you accessed before accessing our website, information relating to the device used to install or access our services (such as the operating system of your computer, tablet or smartphone), server log information that enables us to trace problems with our services, and information about your access to our website and installation of any mobile applications developed or operated by us.
Information shared by you that is public. Some of the personal data you give to us when you fill out your account profile is public (such as your name and photo) and viewable by all of our users. As a user of our services, you may also share and interact with other users by posting requests or responding with offers. Content communicated in these circumstances is also made public and viewable by all of our users.
Information shared about you that is public. Other users may use our services to share content about you that is public and viewable by all of our users. For example, information about you may be shared by other users in the form of feedback or reviews regarding your activities as a user of our services. If you have any concerns about this content, please do report the incident to us.
How we use the information we collect and security measures
Use of the information we collect. We use the personal data and activity information we collect to enable and facilitate your use of our services, to better your user experience, and to improve the overall quality of our services, for example, through the development of new features. From time to time, we may also use your personal data for the purpose of providing updates to you about our terms and policies, and, more generally, to communicate with you. This may include, for example, circumstances where we wish to respond to you when you contact us or to make enquiries or investigate suspicious activity or violations of our terms and policies.
Disclosure and transfer of information we collect. Generally, access to your personal data and activity information is restricted to our employees and agents on a need-to-know basis and subject to strict confidential obligations. However, where we deem necessary, we may also disclose or transfer such data and information to third parties that support our business, for example, external contractors or service providers (such as a third-party information technology or payment gateway service providers). In these circumstances, any disclosure or transfer will be subject to strict confidentiality obligations. We will ask for your consent before using information for a purpose other than those set out in this policy.
Personal data and activity information we collect may be transferred to, stored or processed any country in which we do business, including countries outside your country of residence. We may also disclose information that we collect as and if required to do so by law.
Security measures. We take appropriate steps to secure your personal data and activity information against unauthorised or accidental access, processing, erasure, loss or use.
Accessing and updating information
Managing or deleting your personal data. You can manage and update the personal data you share with us at any time by editing your account profile. You can also request to delete your account at any time by emailing us and we will endeavour to respond to your request promptly. We will only store personal data and activity information for so long as is needed to meet relevant legal requirements and to allow us to provide our services. However, bear in mind that information shared by you or about you by other users is not part of your account profile and will be retained indefinitely.
If you have any questions about this policy, feel free to email us